Frequently Asked Questions

Everything you need to know about your House Of Zelena shopping experience.

What is the standard shipping timeframe for orders?

We typically process orders within 24-48 hours. Domestic shipping usually takes 5-7 business days, while international deliveries may take 10-15 business days depending on your location.

How do I return or exchange an item?

We offer a 15-day return and exchange policy. To be eligible, items must be unworn, unwashed, and have all original tags attached. You can initiate a return request through our dedicated Returns Portal.

Are the colors of the products accurate to what I see on screen?

We strive to display our products as accurately as possible. However, due to different monitor settings and studio lighting, there might be a slight variation in the actual color of the garment.

What payment methods do you accept?

We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. Cash on Delivery (COD) is also available for most pin codes within India.

How do I find the right size for me?

Each product page features a detailed size guide with measurements in inches and centimeters. We recommend measuring yourself and comparing it to our chart to ensure the perfect fit.

Can I modify or cancel my order after it has been placed?

Orders can be modified or canceled within 6 hours of placement. Once the order has been processed or shipped, we are unable to make any changes.