Returns & Exchanges

At House Of Zelena, we want you to be completely satisfied with your purchase. If your fashion piece doesn't fit perfectly or meet your expectations, you can return or exchange it within 15 days of delivery.

1

Initiate Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Quality Check Preparation

Ensure the items are unworn, unwashed, and have all original tags attached before securely packing them in the original shipping bag.

3

Schedule Pickup

Once your request is approved, our courier partner will arrive at your doorstep within 48 hours to collect the package at no additional cost.

4

Refund Processing

After our warehouse team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing